Uniform Policies and Cultural Sensitivity

Here is the Scenario

You are a manager for Canyon Shadows Resort. The resort has adopted a new dress code policy for employees. The policy states that all outdoor service area personnel will wear the following uniform:

• Canyon Shadows Resort polo shirt
• Khaki shorts (mid-thigh length)
• Black belt
• White no-show socks
• Nonslip solid black tennis shoes

Anna, a 2-year veteran employee, approaches you after the announcement of the new uniform policy. She indicates that as a woman she is uncomfortable wearing shorts in the workplace because of her cultural and religious beliefs. She asks you if she would be allowed to continue wearing full-length khaki pants as she has worn them for the past 2 years.

Questions

Answer the following questions to indicate your effort to provide exceptional guest service:

• How will you address Anna's request? Will you allow her to wear full-length pants or uphold the new uniform policy? Why? Explain.
• What are the potential consequences of allowing Anna to deviate from the new uniform policy? What is your plan for addressing these situations when they arise?

Related Reading

Self-Expression of Culture in the Workplace

Balancing company policy and diversity expression at Canyon Shadows Resort with clear communication.

Language Barriers

Ensuring fair treatment and improved communication for a team member with limited English skills onboard Canyon Shadows Voyages.