Ensuring fair treatment and improved communication for a team member with limited English skills onboard Canyon Shadows Voyages.
You are the Guest Services manager on Canyon Shadows Voyages, and you have noticed that a new employee has been facing challenges the last few weeks. Her limited English skills result in longer interactions with guests and requires more assistance. Additionally, feedback on guest comment cards mentions difficulty in understanding her accent. Despite her positive demeanor, it's evident the role might be overwhelming.
Answer the following questions to indicate your effort to provide exceptional guest service:
