Tipping Culture

Here is the Scenario

You are the restaurant manager at Canyon Shadows Resort and notice an upcoming reservation for a group you have hosted in the past. The group has a history of not tipping (it is not a cultural norm for them), and none of your servers want to serve the table.

Questions

Answer the following questions to indicate your effort to provide exceptional guest service:

• How do you address the situation before the group arrives and ensure you have adequate service coverage while maintaining employee morale and guest satisfaction?
• As the manager, would you address the expectation for tipping with the group? Why or why not?

Related Reading

Language Barriers

Ensuring fair treatment and improved communication for a team member with limited English skills onboard Canyon Shadows Voyages.

Gift-Giving Etiquette and Policy

Balancing cultural norms and company policies on gift acceptance with integrity and transparency at Canyon Shadows Resort