Balancing company policy and diversity expression at Canyon Shadows Resort with clear communication.
You are a manager for Canyon Shadows Resort. The resort has a strict policy that prohibits visible tattoos and piercings for employees. The policy states that all tattoos must be completely covered. The only piercings allowed are a single set of earrings for female employees. Because your hotel is close to a college, you have many young employees. One of your new bussers, Joe, arrives at work with a tattoo that covers a large portion of his arm. The tattoo is red and clearly very new. The typical busser uniform does not cover the tattoo entirely. Angela, another employee, complains to you that Joe's tattoo is showing. She is upset because she has to cover her tattoos and remove her facial piercings.
When you confront Joe regarding the issue, he becomes very defensive declaring that having a tattoo is an expression of his diversity. Joe continues by listing other employees that allow their tattoos to show or wear unapproved piercings when management is not around. Joe assures you that he will begin covering the tattoo as soon as it has healed in 5-7 days. Answer the following questions to indicate your effort to address the situation:
Answer the following questions to indicate your effort to provide exceptional guest service:
