Navigating member relations
A member at your club is a jokester and loves to say things that get people going. Recently, he has been overheard being rude to other members and your service team. When confronted, he plays it off as a joke and acts like they are overreacting. Your team says it is not a big deal, but now three different members have approached you about his actions.
Answer the following questions in a way that illustrates an understanding of servant leadership and culture of care.
