Restaurant Staffing Shortage

Here is the Scenario

You are the assistant manager at the Canyon Shadows Restaurant. Your general manager is on vacation and has left you in charge. On a particularly busy evening at the restaurant, one of your dishwashers was a no-call no-show, and the other dishwasher was severely burned by scalding hot water during his shift and was taken to the emergency room. The restaurant is open for another two hours, but you have no one to wash the dishes or clean the kitchen as part of the closing duties.

Questions

Answer the following questions to indicate your effort to provide exceptional guest service:

• As the leader on duty, what immediate actions will you take to ensure the dishes and restaurant are cleaned by the end of the night?
• How will you follow up with the dishwasher who did not show up for work?
• How will you follow up with the dishwasher who was injured and was taken to the emergency room?

Related Reading

Inappropriate Off-Duty Behavior

Addressing and preventing disruptive off-duty conduct by staff to maintain professionalism at Canyon Shadows Resort.

Entertainer Behavioral Issues

Balancing immediate performance needs and fostering a positive, respectful work environment on Canyon Shadows Voyages.