Survey Question
Agree
Neutral
Disagree
The training I received allowed me to understand and execute the resort's mission.
32%
7%
61%
My trainers and managers were knowledgeable and able to clearly communicate guest service goals and standards.
86%
2%
12%
I received specific training on how to execute my job responsibilities to provide a positive guest experience that would lead to repeat business.
71%
3%
26%
I had sufficient workplace resources to execute my job responsibilities.
82%
0%
18%
My manager communicated with me clearly, sufficiently, and in a way that clearly articulated the resort's mission.
54%
3%
43%
I was empowered by management to execute the resort's mission.
46%
11%
43%
My manager enabled me to reach specific goals that were set for my performance.
68%
0%
32%
This is a positive workplace environment.
56%
6%
38%
My manager instilled a sense of teamwork and focus on upholding the mission of the resort.
74%
2%
24%
My manager demonstrated effective team management skills.
77%
0%
23%
