Financial Performances Scenario 2

Here is the scenario

Your club is just coming out of the COVID-19 pandemic and prices of everything have skyrocketed. It is costing more and more to operate the club each month. The fiscal year is coming to a close and you are working on next year's budget. You know that you are going to have to raise dues. The membership also feels the impact of everything costing more, and many have said they may have to consider resigning their membership if there is a significant dues increase.

Questions

Answer the following questions in a way that illustrates an understanding of servant leadership and culture of care.

• As the general manager, what do you need to consider when it comes to increasing dues?
• What can you offer members to help offset the increase?
• How can you gauge how this will affect your member retention in the future?

Related Reading

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Accepting financial 'gifts'

Facilities Management Scenario 1

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