Evaluating and persuading university leadership on the best POS system for a full-service restaurant, balancing cost and functionality.
You have recently been hired as the GM of a new full-service restaurant that is being developed on a university campus. The anticipated opening of the restaurant is in 6 months. One of your pre-opening responsibilities is to select a point-of-sale system (POS). Based on your previous experience and research, you recommend that the university invest in a state-of-the-art system called Sauté, which is widely used in the restaurant industry. However, during discussions with the IT Department at the university, you learn that they would prefer to adopt Intersect, the existing POS system currently used at all of the quick service restaurants (QSR) on campus. Intersect is significantly less expensive to install than Sauté, and it can accept student dining cards at payment. Sauté can develop an interface to accept student dining cards, but it would take a few months to build and test. You see a problem: Intersect has only been used at counter-service-style restaurants and not full-service-style restaurants. You are not confident that the system can assign table numbers, split checks, or accept gratuities in a high-volume restaurant.
Answer the following questions to indicate your effort to provide exceptional guest service:
Weighing the benefits and challenges of implementing an AI chatbot to assist Canyon Shadows Country Club members during off hours.
Evaluating the benefits and challenges of introducing self-service check-in kiosks to enhance guest and employee experiences at Canyon Shadows Resort.