Preferences Concerning Gender Norms

Here is the Scenario

At Canyon Shadows Resort, you are a guest service agent who is responsible for operating the shuttle service with the goal of providing exceptional guest service. You have been assigned to transport a group of men from Saudi Arabia. When they learn that you are a woman, they are opposed to you being the driver and refuse to ride with you.

Questions

Answer the following questions to indicate your effort to provide exceptional guest service:

• What accommodations can you provide to ensure the guest has the best possible experience?
• What challenges may arise with these accommodations? How will you deal with such challenges?
• What communication strategies will you employ with the guest? Why?
• What would you do to ensure that your guest is treated equally and that all needs are met?
• What would you do to go above and beyond in providing exceptional guest service?

Related Reading

Respectful Behavior in Foreign Destinations

Managing cultural differences and rebuilding vendor relations by guiding tour groups on respectful interactions.

Inclusive Guest
Accommodations

Addressing unexpected accessibility needs to ensure a seamless, exceptional stay at Canyon Shadows Resort.