Utilizing staff talents and contingency plans to keep guests entertained during unexpected delays on Canyon Shadows Voyages.
You are the cruise director for Canyon Shadows Voyages. Your captain calls you at 6 a.m. and says the cruise ship cannot arrive in port as scheduled because of inclement weather. Originally, you were supposed to port at 8 a.m., and now you will not arrive until 1 p.m. As the cruise director, you need to create four hours of programming while you are sailing to keep the guests entertained.
Answer the following questions to indicate your effort to provide exceptional guest service:
