Conflict Between Staff Members

Here is the Scenario

You are the youth activities manager for Canyon Shadows Voyages, and two of your crew members who lead activities are not getting along. Their behavior towards each other has become disruptive when they are working together, and it is negatively impacting the activity experience for the children.

Questions

Answer the following questions to indicate your effort to provide exceptional guest service:

• Describe the steps you will take to resolve the conflict between your two crew members.
• How will you ensure an equitable experience for both crew members in the resolution process?
• If the conflict persists, what alternative resolution techniques would you use to address the issue?

Related Reading

Tour Disruptions

Addressing bus driver issues and passenger stranding to ensure smooth tour recovery and guest satisfaction.

Late Arrival Room Dispute

Managing guest frustrations and finding accommodation solutions during peak occupancy at Canyon Shadows Resort.